Google Ads Account Managers Shouldn’t Contact Clients Straight

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There are a growing variety of reports across the web of Google Advertisements accounts supervisors threatening to call clients straight, regardless of not being allowed to.

According to the reports, agencies who do not react to emails from Google Advertisements account supervisors are being met with hazards from Google reps to get in touch with customers straight.

In many cases, the Google Advertisements account managers call clients and tell them to drop their firms.

There are 2 things to explain here:

  1. Agencies are not needed to talk with Google representatives
  2. At no point should a Google Advertisements account supervisor call a company’s client

A Google Advertisements rep telling clients to fire their agency crosses the line.

Nevertheless, these reports are becoming more frequent.

Matt Janaway, CEO of Marketing Labs, shared his experience on LinkedIn today:

Screenshot from:, November 2022. Janaway’s post caught the attention of Google Ads Intermediary Ginny Marvin, who says the concern will be attended to”instantly.” Marvin includes,”This is not in line with how we expect our group to

support our marketers and company partners.” Screenshot from:, November 2022. Janaway isn’t alone in his experience. Throughout October, reports flowed on Reddit of Google associates taking part in similar practices. One Reddit user published a screenshot of an e-mail received by a Google Advertisements Account

Strategist, which checks out: “I am composing to you one last time as a courtesy, since my truthful objective is to supply you

worth and sophisticated methods with google ads and work with you carefully, to help you save time and make your customers more effective with google ads, therefore I am contacting you for the last time to notify you that if I do not reach you, I will assume that you are not getting my e-mails and will get in touch with the customers that I have been designated straight.”Another Reddit user has almost the same story, stating they

‘ve been “bugged”with day-to-day e-mails from a Google Ads associate to get on a call and carry out project modifications. Once again, agencies aren’t obligated to talk with Google reps or carry out modifications clients aren’t requesting for. Need to you receive an email like the one above, the best thing to do is submit a problem via

Google’s official form. Be careful of these aggressive sales strategies. As long as you’re not breaking any policies, Google has no say over

how you run your clients’campaigns. Included Image: FGC/Best SMM Panel